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As a small specialist company we ensure that all our products
are truly excellent, and our warranties underline this fact. We believe you
share our values...
Safety
The EEC has issued the Machinery Directive (89 /392/ EEC) and
the Low Voltage Directive (73 / 23 / EEC) to ensure mechanical and electrical
safety of equipment sold in the EEC. We are acutely aware of these during the
design and manufacture of all our products, and for each of them we consider the
various failure modes and possible consequences, and support our product with
appropriate Technical Construction Files, or provide independent certification
where required.
Reliability
We understand the high importance of reliability to industry. We use the best
available components, and they are assembled meticulously.
Robustness
We know the demands that industrial and mobile users put on
equipment, and we make our products strong enough and tough enough not to let
them down. Similarly our software doesn�t "crash" just because the
operator presses the wrong button! Our software is as robust as our hardware.
Ruggedness
In the real world equipment has to withstand extremes of
temperature, oil, water, dirt, and vibration. We don't expect anything else when
we build equipment, so we normally use conformal coatings, high specification
parts, locking nuts, and encapsulants.
Ease of Set-up
You are entitled to expect the electronic equipment or
software you buy to be like your hi-fi. It should simply plug in and go. We have
designed our products so they can actually be used by our customers - not just
by other electronics or software engineers.
Fail-safe
Component failures can occur, but we design for the critical
failures in particular, and do everything we can to ensure that failure results
in a safe condition. All our closed loop controllers for example, have circuitry
to detect loss of feedback signals and to initiate appropriate action.
EMC Compliance
The EMC directive (89 / 336 /EEC) set out the requirements
for the control of radiated and conducted emissions and immunity. To this end we
maintain Technical Construction Files and where appropriate perform explicit
tests to ensure compliance.
Long Life Span
Although for contractual purposes our standard warranty is
one year, in practice we expect all our hardware products to last many times
longer than this. We offer full continuing support for all our products.
Ergonomics
When our equipment has a user interface, (e.g. joysticks,
control panels, display screens etc.) we endeavour to make it as comfortable,
natural and intuitive as possible. Where software is used, we make it user
friendly as well as robust.
Excellence in Performance
As measurement and control experts we know what quantitative
criteria are important in an application. All our products have specifications
that are both well defined and exceptionally good. In addition our closed loop
controllers enable near optimal control that is usually limited only by the
mechanical capabilities of the customer�s system.
Service & Support
In a word BACKUP. As far as we're concerned, once you've
bought one of our products you will receive technical support indefinitely
- not from an importer or distributor who may not actually understand the
product, - but from the original designer.
Suitability
Before we sell any of our hardware or software, we talk to
your engineers to ensure it will perform the task to your complete satisfaction.
Documentation
Each of our products is documented in a manual that details
operational schematic, set-up, calibration, specifications and basic tests. In
certain cases complete maintenance documentation and circuit diagrams are also
included.
Quality
We have a very comprehensive Quality Manual that defines all
our procedures precisely, and are now working to ISO 9002.
IN CONCLUSION
The pages you have just read give you an overview of some of the activities that Control Developments is expert in - but a few pages cannot describe all our capabilities.
Here are some final comments for you to consider:
We Are Experts
From the mathematics of control theory to the practical realities of hydraulics - we know our subject intimately.
We Are
Enthusiastic
We do what we love, and we love what we do. This means you can expect and will receive total commitment from us.
We Are Perfectionists
We strive for excellence and accept nothing less.
We Are Competitive
We win repeat business by giving performance and value for money.
We Want Your Business
At Control Developments we still believe the customer comes first and we will do whatever is necessary to meet
your commitments, to exceed your expectations, and to provide your satisfaction.
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